FAQ

Thank you for your interest in working with us, please send us an email with your requirements and we will contact you directly

We require 24 hours notice to cancel or reschedule an appointment, otherwise a 50% charge may be incurred.

PURCHASE A COURSE OF AGE SUMMUM AND RECEIVE 15% DISCOUNT

Eligibility & Participation 

1)A “Qualifying Purchase” is course of 3 Age Summum facial treatments purchased between 5th May and 6th July at participating location, all other sales channels are excluded

2)Eligible customers to purchase a “Qualifying Purchase” to qualify for “ Offer Discount” it cannot be used in conjunction with any other treatment offer, including skincare programmes, treatment packages, multi treatment purchases, gift vouchers and promotional offer vouchers

3)This offer is subject to treatment availability, contraindications and at salon owners’ discretion, course is non- transferable

Offer Discount

1)Offer Discount is 15% off of the standard RRP of 3x Age Summum Facials 

2)Offer Discount is subject to availability

3)Offer Discount cannot be used in conjunction with any other offers

4)Treatments should be performed over a 3 week period, over 3 consecutive weeks 

5)Treatments cannot be substituted for any other item, cash or credit 

6)Treatments subject to availability 

7)Treatments must be performed at location of purchase

How To Claim

1)Participants must claim their Offer Discount at the same time and in the same transaction as their Qualifying Purchase

2)Promotional course must be paid in full at time of booking, redeemed at the location of purchase within 6 months and is non-refundable subject to consumer rights

3)Missed or cancelled appointments with less than 48 hours’ notice may result in deductions from the purchased course

PURCHASE A GOMMAGE AGE SUMMUM AND RECEIVE A GWP 

Eligibility & Participation 

1)Customers to make A “Qualifying Purchase” is a full price Gommage Age Summum between 5th May and 6th July at the participating location, all other sales channels are excluded

2)Eligible customers to purchase a “Qualifying Purchase” to qualify for Free Gift, it cannot be used in conjunction with any other product or treatment offers, including gift vouchers, promotional packages, promotional offer vouchers and sales 

3)This offer is subject to product and gift availability, and is issued at salon owners’ discretion

Free Gift

1)Eligible customers who make a qualifying purchase can claim a Cleansing Cloth duo as a “Free Gift”

2)Free gift in cannot be substituted for any other item, cash or credit 

3)One free gift per qualifying purchase

4)Free gifts are subject to availability at point of redemption

5)Free gift may vary and are issued at salon owners’ discretion 

How To Claim

4)Participants must claim their Free gift upon full payment of Qualifying Purchase

5)Product refunds are subject to standard consumer rights

GOMMAGE AGE SUMMUM GOLDEN TICKET 

Eligibility & Participation:  

1)To be eligible to enter the competition, you must:

a.be 18 years of age or over;

b.be a resident in the UK for participating UK Guinot salons and Ireland for participating Irish Guinot Salons;

c.not be an employee of Guinot or participating Guinot Salon; and

d.comply with these terms and conditions.

2)Eligible customers to make a “Qualifying Purchase” at participating location, during validity period to qualify for entry into competition to win a “Free Treatment”,  it cannot be used in conjunction with any other product or treatment offers, including gift vouchers, promotional packages, promotional offer vouchers and sales 

3)To participate, eligible customers must peel the voucher on the  promotional wrap band of the Qualifying Purchase to reveal  “ Winner” and winning code this is a “Winning Voucher” or Sorry this is a losing voucher. Winners are identified by the words “winner” and a winning code

Qualifying Purchase

1)A “Qualifying Purchase” is a full price, promotional Gommage Age Summum between 5th May and 6th July at the participating location, all other sales channels are excluded. Item is identified via promotional wrap band

2)The Qualifying Purchase is subject to product availability

3)Qualifying Purchases are sold at Salon Owners discretion, they may, at their sole discretion, refuse to sell a to any person without giving reasons.

4)A Qualifying Purchase may not be transferred from a person listed as the purchaser.

5)By purchasing a Qualifying Purchase, you confirm that you’re 18 years or older at the date when you purchased. 

6)By purchasing, or attempting to purchase a Qualifying Purchase, you agree to be bound by these terms and conditions.

7)If a refund is due for the Qualifying Purchase as standard consumer rights apply, the promotional wrap band must be returned with the purchase and if applicable no “Free Treatment” can be claimed

Free Treatment 

8)Free Treatment is 1x Age Summum Facial 

9)Free Treatment cannot be used in conjunction with any other offers

10)Free Treatment cannot be substituted for any other service, item, cash or credit 

11)Free Treatment must be performed at participating location of purchase and is nontransferable 

12)Free Treatment is subject to standard salon terms and conditions, availability, contraindications and at salon owners’ discretion 

How to Claim

1)Winning Voucher and code to be stipulated at time of booking and presented and returned to salon at point of purchase  

2)Original Winning Vouchers must be presented to claim the “Free Treatment” digital copies, or verbal statement of the code will not be accepted 

3)Participants must claim their Free Treatment within 3 months of purchasing their Qualifying Purchase

Eligibility & Participation:  

1)Customers to have completed at least one service visit at participating location to be participate and be deemed eligible as an “Existing Referee Client”  

2)Customers must have never made a treatment or retail purchase at the participating Guinot location to participate and be deemed eligible as a “New Recommended Client” 

3)There is no limit to the number of “New Recommended Clients” an “Existing Referee Client” refers to the participating location

EXISTING REFEREE CLIENT

1)New Recommended Client must have completed their first appointment for Existing Referee Client to qualify and access their Free Gift and Offer Discount

2)Existing Referee Client must make a “Qualifying Purchase” within 30 day of New Recommended Client completing their first appointment to qualify and redeem their Free Gift and Offer Discount. 

3)Qualifying Purchase is a single full price treatment over the value of £30. It cannot be used in conjunction with any other treatment offer including courses, skincare programmes, packages, multi-treatment purchases, gift vouchers and promotional offer vouchers   

4)This offer is subject to treatment availability, contraindications and at salon owners’ discretion, treatments are non-transferable

Offer Discount

1)Offer Discount is 20% off of the standard treatment RRP exceeding a value of £30/€30

2)Offer Discount can only be redeemed against Guinot treatments including facials, body treatment and waxing all non Guinot treatments are excluded 

3)Offer Discount is subject to availability

4)Offer Discount cannot be used in conjunction with any other offers 

5)Treatments cannot be substituted for any other item, cash or credit 

6)Treatments subject to availability 

7)Treatments must be performed at location of voucher issue and New Recommended Client redemption

8)Treatments are non-transferrable

9)Treatments are subject to standard T&Cs 

Free Gift

1)Eligible customers who make a Qualifying Purchase can claim a branded item as a “Free Gift”

2)Free Gift cannot be substituted for any other item, cash or credit 

3)One free gift per Qualifying Purchase

4)Free gifts are subject to availability at point of redemption

5)Free gift may vary and are issued at salon owners’ discretion 

How to Claim

1)Existing Referee Client can claim their Offer Discount and Free Gift after New Recommended Client has completed their first visit

2)Participants must claim their Offer Discount and Free Gift at the same time and in the same transaction as their Qualifying Purchase

3)If a refund is due standard consumer rights apply, refund will deduct the value of the Offer Discount 

NEW RECOMMENDED CLIENT

1)Existing Referee Client must hold a promotional voucher and make a “Qualifying Purchase” to participate 

2)Qualifying Purchase is a full price treatment or product over the value of £30. It cannot be used in conjunction with any other treatment or product offer including courses, skincare programmes, packages, multi-treatment purchases, gift vouchers and promotional offer vouchers   

3)This offer is subject to treatment and product availability, contraindications and at salon owners’ discretion, treatments are non-transferable

Voucher

1)Voucher is valid at participating location identified by the location address on voucher, alternative locations will not be accepted 

2)Voucher can be redeemed with a Qualifying purchase and will entitle New Recommended Client to Offer Discount

3)Voucher can only be used once, in a single transaction. Once voucher per transaction and per customer

4)Voucher cannot be used in conjunction with any other offers, promotional sales, skincare programmes, treatment courses, gift vouchers and promotional vouchers

5)Vouchers cannot be substituted for any other item, exchanged or redeemed for cash or credit

Offer Discount

1)Offer Discount is 20% off of the standard RRP of first treatment visit and or first product visit

2)Offer discount applies to one treatment, therefore if the client has multiple treatments only the highest priced treatment will receive the discount

3)Offer discount applies to all products purchased on the clients first visit

4)Offer Discount can only be redeemed against Guinot treatments including facials, body treatment and waxing all non Guinot treatments are excluded 

5)Offer Discount is subject to availability

6)Offer Discount cannot be used in conjunction with any other offers 

7)Treatments cannot be substituted for any other item, cash or credit 

8)Treatments subject to availability 

9)Treatments must be performed at location of voucher issue

10)Treatments are non-transferrable

11)Treatments are subject to standard T&Cs 

12)The new client receives a 20% discount on their first treatment and product purchases

How to Claim

1)Voucher must be presented at point of purchase

2)Participants must claim their Offer Discount at the same time and in the same transaction as their Qualifying Purchase

3)If a refund is due standard consumer rights apply, refund will deduct the value of the voucher

Eligibility & Participation  

1.Eligible customers must be a resident of the UK or Ireland and be over the age of 18 

2.These terms and conditions are applicable across the entire Rewards Scheme and any participation is considered as acceptance. The Rewards Scheme account, in whatever form, are issued by and remain the property of Guinot which may, at any time, terminate the scheme or alter or amend the conditions of operation 

3.Participants are entitled to one Reward Cards membership only. Guinot reserves the right to refuse, merge or close duplicate and or additional accounts 

4.Participants must register their personal details and keep Guinot informed of any changes. Guinot cannot be held responsible for any loss of points or rewards incurred as a result of out-of-date details. Accounts with out-of-date details that have not been updated for 18 months will be removed and points and rewards forfeited.   

5.The Rewards Card, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card 

6.Guinot may decline to issue, withdraw or cancel Rewards Scheme membership, and / or remove a member from the scheme at any time where there is reasonable belief of:

a. any abuse or attempted abuse of the scheme;

b. any breach or attempted breach of these terms and conditions and / or those relating to the optional elements of the scheme;

c. any behaviour relating to Guinot that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information. 

7.Reward Scheme membership cannot be transferred, bought, sold or in any way traded. 

8.Participants can choose to leave the scheme at any time. By leaving the scheme members forfeit the right to any points or Rewards already accrued or issued. 

9.Participants who do not collect any points for two years will be removed from the scheme and will need to reapply for new membership should they wish to re-join.  

POINTS 

1.£1/€1 Spent on Services will earn 1 point, £1/€1 Spent on Retail will earn 2 points 

2.Points can be earned on all products and treatments (excluding courses) 

3.Participants will be required to quote their Rewards Card number to collect points on purchases made through any phone transactions. 

4.Guinot may set a limit on the number of times points may be awarded for promotional items on which additional points are available. Individual promotions may have different limits as communicated in their purchase conditions. 

5.Points are non-exchangeable or refundable and hold no money value. 

6.Guinot reserves the right to deduct points for unattended appointments or cancellations with less than 24 hours’ notice where a deposit has not been taken. 

7.Guinot is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products unless the exchange is for products with an equivalent points value. 

8.Total points held will be shown on receipts 

REWARDS 

Thresholds & Reward 

1.ON ENROLMENT = Reward key fob & Branded Key Ring  

250 POINTS = Free Deluxe Sample  

500 POINTS= Free Upgrade from Hydradermie Youth to Hydradermie Age Logic  

1000 POINTS = Free Foot Peeling  

2000 POINTS = Free Branded Item  

3000 POINTS= Free Detoxygene or Hydra Summum Facial  

2.Appointments are subject to availability 

3.Free Foot Peeling treatments must be pre-booked and added to a paid service, they cannot be taken as a standalone service 

4.Rewards treatments must be pre-booked 

5.If a Reward treatment is cancelled, not attended or rearranged with less than 24 hours' notice, the participant will have the value of the points automatically deducted  

6.Rewards cannot be used in conjunction with any other offers 

Courses must be paid in full at time of booking, completed within 6 months and are non-refundable, subject to consumer rights. Missed or cancelled appointments with less than 48 hours notice may result in deductions from the purchased course.

Skincare Programmes must be paid in full at time of booking and should be taken over consecutive weeks. Skincare Programmes to be completed within 3 months of purchase date and are non-refundable, subject to consumer rights. Missed or cancelled appointments with less than 48 hours notice may result in deductions from the purchased Skincare Programme.

1)Use of your Guinot Gift Voucher will constitute acceptance of these terms and conditions

2)Total value of the voucher will be recorded on the Gift Voucher

3)Gift Vouchers are valid for 6 months from issue date recorded on the Gift Voucher. Vouchers cannot be used after the expiry date

4)Gift Vouchers cannot be post-dated

5)Gift Vouchers can be redeemed against Treatments and Products within the issuing Guinot salon

6)Gift Vouchers cannot be redeemed in conjunction with any offers, discount vouchers or in salon promotions 

7)Unused balance will not be refunded or attributed to any transaction after the expiry date

8)Gift Vouchers cannot be redeemed for cash, transferred, returned for a refund or have their balance consolidated to a new Gift Voucher 

9)If a purchase exceeds the value or balance of a Gift Voucher, the outstanding balance must be paid by cash, debit or credit card

10)Gift Vouchers cannot be replaced if lost, stolen or destroyed

11)The issuing Guinot salon reserves the right to cancel a Gift Voucher at Salon Owners discretion if they deem such action necessary

12)The Gift Voucher is issued by and remains the property of the participating Guinot salon.